We have introduced new policies and procedures to ensure that we are following government guidelines to reduce risk while working in client’s homes.
If you have booked to work with us, we will email you a pdf version of this document for you to sign and return.
Full text of the document is also included below for your convenience:
COVID-19 Risk Assessment and Procedures for Hoarding Disorders UK
Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures.
For most up to date information see https://www.gov.uk/coronavirus
We may amend this document subject to any changes within the Government recommendations.
- We will cancel the session if we develop any symptoms of COVID-19 and follow the protocol as per Government Guidelines https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection & https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works#the-nhs-coronavirus-app
- We are not particularly vulnerable to COVID-19, but we reserve the right to decline work or leave a client session if we feel that we cannot guarantee a safe working environment for ourselves and / or our clients.
- We cannot work in a household:
- which is isolating because one or more family members have symptoms, or
- where an individual has been advised to shield.
- We would strongly prefer not to work in a household where somebody is clinically vulnerable, but has not been asked to shield, e.g. the home of anyone over 70, since government advice is that they take particular care to minimise contact with others outside their household – https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing.
- We will communicate this risk assessment with clients prior to any visit to discuss how the work will be carried out to minimise risk for all parties.
- We will require clients to agree to our guidelines below by email or in writing.
- The risk assessment will also be available, on request, by emailing email@example.com
Personal Protective Equipment (PPE)
- Government guidelines state that “When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through social distancing, hygiene and fixed teams or partnering, not through the use of PPE.”
- Government guidelines also state “There are some circumstances when wearing a face covering may be marginally beneficial as a precautionary measure. The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not developed symptoms. A face covering can be very simple and may be worn in enclosed spaces where social distancing isn’t possible. It just needs to cover your mouth and nose. Wearing a face covering is optional and is not required by law, including in the workplace.”
Source: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes & https://assets.publishing.service.gov.uk/media/5eb967e286650c2791ec7100/working-safely-during-covid-19-other-peoples-homes-240620.pdf
We therefore will not be wearing gloves or face coverings, unless a client particularly asks us to OR unless we are working within 2m of each other, when we would require both people to wear a face covering (client to provide their own) https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
Booking in work with clients
In the context of COVID-19, when booking work with clients we will:
- Offer a virtual session as our preferred first option.
- Where a virtual session is not possible, ask to work with only one other person in the house.
- Recommence working with existing customers before accepting any new customers as the risks can be better predicted in a house that we have already visited.
- Prioritise working situations where the 2m rule CAN be followed in full e.g. working outdoors, working in garages, working in a room without the client.
- Next prioritise working situations which are well-ventilated and have plenty of space in preference to smaller, tighter, confined spaces.
- Consider limiting the length of time of the visit and book in more shorter visits.
- Avoid travelling by any form of public transport and ensure regular cleaning of our vehicles.
- Ring to confirm that there has been no change to the client’s situation or our situation the morning before we attend the appointment.
COVID-19 Compliant Declaration
When working in a client’s house, we, on behalf of Hoarding Disorders UK, agree that we will:
- Confirm that we are in good health and not displaying any symptoms of COVID-19.
- Freshly launder our clothes ahead of each client visit.
- Increase the frequency of surface cleaning (we will use cleaning products of client’s choice as provided by the client or our own anti-viral / anti-bacterial spray and clean cloths if preferred) to reduce the risk of passing infection on to other people.
- Increase the frequency of handwashing for 20 seconds using soap and hot water (client to provide soap and a clean towel, if not available then we will supply our own anti-bacterial wipes).
- Pay particular attention to coughing, sneezing and nose-blowing hygiene, such as covering our noses and mouths, disposing of single-use tissues (we will provide disposable tissues) and increased hand washing.
- Take our own food and drink to households and have breaks outside where possible.
- Keep 2m apart from any other people in the home wherever possible, and minimising movement in busy areas of the property e.g. stairs and corridors.
- If we need to be in the same room within 2 metres, we will provide a face covering for ourselves and use back-to-back or side-to-side working (rather than face-to-face) whenever possible.
- Avoid sharing of any tools or implements used.
- Leave all waste and recycling with client so as to avoid potential transmission of infection and ensure put in correct receptacles at end of the session where possible.
Client Engagement Declaration
As a client of Hoarding Disorders UK, I agree that I will:
- Inform Hoarding Disorders UK as soon as possible in advance of the appointment if I have any symptoms of COVID-19 or have been in contact with other people who have displayed symptoms.
- Abide by the guidelines issued by Hoarding Disorders UK.
- Maintain a 2m distance from the employee of Hoarding Disorders UK at all times (wherever possible).
- Wear a face covering if needing to be within 2m of the employee of Hoarding Disorders UK (which I will provide myself).
- Inform the employee of Hoarding Disorders UK if I would prefer that they wore a face covering and /or gloves.
- Nominate a clean bathroom for the employee of Hoarding Disorders UK to use for bathroom breaks.
- Provide the employee of Hoarding Disorders UK with soap and clean towel.
- Leave all internal doors open to minimise the employee of Hoarding Disorders UK’s contact with door handles where possible.
- Keep working areas well ventilated where possible.
- Arrange for disposal of all waste and /or recycling myself where possible.
I confirm that the information provided above is correct and should there be any changes that I will notify you immediately. I also understand that the work is being undertaken at my request and that in the event of either party being diagnosed as being COVID-19 positive, that, provided both parties have adhered to the above guidelines, no liability will be accepted / assumed by either myself, as client, or Hoarding Disorders UK.